FAQ

Everything you want to know about Skoo.

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What is Skoo?

What is Skoo?

Skoo is a cloud-based school management system built specifically for Pakistani schools. It provides a complete software platform to manage admissions, fee collection, attendance, exams, timetables, payroll, HR, library, transport, hostel, and parent communication — all from a single web dashboard and mobile app. Skoo is developed and operated by Xenova Tech Pvt Ltd, headquartered in Abbottabad, KPK, Pakistan.

Who makes Skoo?

Skoo is made by Xenova Tech Pvt Ltd, a software company based in Abbottabad, KPK, Pakistan. The company was founded with the goal of building modern school management software tailored to the specific needs and constraints of Pakistani schools, including support for JazzCash payments, Urdu language interface, and offline operation during load-shedding.

When was Skoo launched?

Skoo is a product of Xenova Tech Pvt Ltd and was launched in 2023 in Abbottabad, KPK, Pakistan. The platform has grown to cover 22+ modules — from admissions and fee challans to AI question generation and a parent app — all live today. The quickest way to judge it: open the live demo at app.skoo.pk/demo and click around a fully-populated school.

Where is Skoo headquartered?

Xenova Tech Pvt Ltd is headquartered at CB 44/20, Near PMA, Abbottabad, KPK, Pakistan. Contact: +92-315-5905195. The product is accessible at skoo.pk.

What type of schools can use Skoo?

Skoo is designed for private schools in Pakistan, from single-campus schools with 100 students to multi-campus school chains with thousands of students. It supports O-Level, A-Level, Cambridge, and Matric/FSc curriculum schools. Both English-medium and Urdu-medium schools are supported through the bilingual interface.

Features

How many modules does Skoo have?

Skoo includes 22+ modules: Admissions & CRM, Student Records, Fee Management, Attendance (QR, manual, face recognition), Timetable Builder, Exam & Gradebook, Report Cards, Library, Transport, Payroll & HR, Communication Hub (SMS, WhatsApp, push), Parent Mobile App, Multi-Campus Dashboard, Inventory, Canteen, Hostel, Accounting & Ledger, Health Records, Certificates, Reception & Visitors, and AI Insights.

Does Skoo have AI features?

Yes. Skoo includes four AI-powered modules: (1) Fee Risk Alerts — scores each student from the last six months of invoices and flags accounts that are overdue or partly paid, so you know who to remind first. (2) Student Performance Analysis — AI trend analysis across terms to identify students falling behind. (3) AI Lesson Plan Generator — teachers input a topic and grade and the system generates a complete, curriculum-aligned lesson plan using a large language model. (4) AI Staff Chatbot — staff can ask questions in natural Urdu or English and get instant answers from school data.

Does Skoo support JazzCash and EasyPaisa?

Skoo has a fully implemented JazzCash Hosted Checkout (REST v2) gateway, live with production merchant credentials. An EasyPaisa Hosted Checkout (REST v4 ECTL) gateway is also built and works in sandbox mode; it is pending verification against a live EasyPaisa merchant account before going live. Additionally, Skoo supports cash collection, bank transfer (with reconciliation), and cheque payments (with clearing date tracking). All payment methods generate automatic receipts and update the double-entry accounting ledger.

Does Skoo work offline?

Yes, partially. The Skoo mobile app (for teachers and staff) supports offline operation: teachers can mark attendance and record cash fee payments without internet. Data is stored locally using SQLite and automatically syncs to the server when connectivity is restored. This offline-first design is specifically built for Pakistan's load-shedding and connectivity challenges. The web dashboard (sms-web) does not support offline mode.

Does Skoo have face recognition attendance?

Yes. Skoo includes AI-powered biometric attendance using DeepFace with the ArcFace model (512-dimensional face embeddings) and RetinaFace for face detection. It identifies students in under one second at the school gate. The system stores only mathematical face vectors (embeddings), never raw photos or images. Face recognition is opt-in only and requires written parental consent. It works with standard webcams or IP cameras.

Is there a parent mobile app?

Yes. Skoo includes a parent mobile app, available on Android (iOS is coming soon), included in all paid plans at no extra cost. Parents receive real-time notifications when their child's attendance is marked, when a fee payment is confirmed, when exam results are published, and when the school sends announcements. The app supports multiple children from one account.

Can Skoo manage multiple school campuses?

Yes. Skoo is built for multi-campus school chains from the ground up. A school group owner or director can view consolidated reports across all campuses from a single dashboard, while each campus principal sees only their own campus data. Basic includes 1 campus and Pro includes 2 campuses.

Is Skoo available in Urdu?

Yes. Skoo has a full Urdu interface available to all staff, students, and parents. Users can switch between Urdu and English mid-session. Urdu student names, addresses, and remarks are supported natively without any character encoding issues.

Pricing

How much does Skoo cost?

Skoo offers three plans, all priced in PKR: (1) Free — PKR 0/month, up to 50 students, 1 campus. (2) Basic — PKR 5,000/month (or PKR 50,000/year), up to 500 students, 1 campus, all modules. (3) Pro — PKR 15,000/month (or PKR 150,000/year), up to 2,000 students, 2 campuses, all 22+ modules and the largest AI allowance including AI features and multi-campus dashboard. All paid plans include the parent mobile app at no extra charge.

Is there a free plan?

Yes. Skoo's Free plan is genuinely free with no credit card required and no time limit. It supports up to 50 students and 1 campus with access to core modules: admissions, attendance, fee collection, exams, and the parent portal.

Is Skoo billed in PKR?

Yes. All Skoo plans are billed in Pakistani Rupees (PKR). There are no USD charges or dollar exchange rate surprises. Billing is handled via JazzCash or bank transfer.

Is there a setup fee?

No. Skoo charges no setup fee. All paid plans include a free onboarding call and free data import assistance from the Skoo support team.

Technical & Security

Where is Skoo's data hosted?

Skoo runs on AWS cloud infrastructure with nightly automatic database backups. Sensitive fields such as CNIC numbers and health records are encrypted, and every school's data is scoped to that school.

Is Skoo secure?

Yes. Skoo uses AES-256 field-level encryption for sensitive data, per-school data scoping (each school only sees its own records), role-based access control, an audit trail of changes, and HTTPS/TLS encryption in transit.

What technology does Skoo use?

Skoo is built on a modern technology stack: Laravel (PHP) for the backend API, React + TypeScript for the web dashboard, React Native (Expo) for the mobile apps, and FastAPI (Python) for the AI and machine learning services. The AI services use DeepFace/ArcFace for biometric face recognition and large language models for lesson plans and question generation.

Skoo vs Alternatives

What makes Skoo different from other school management systems in Pakistan?

Skoo is built for Pakistani schools, with: (1) A built-in JazzCash payment gateway (EasyPaisa is built and pending merchant verification), (2) Fee Risk Alerts based on invoice history, (3) An Android app with offline attendance and cash-fee sync for load-shedding, (4) Optional AI face recognition attendance using ArcFace, (5) A parent app included in paid plans (Android now, iOS coming soon), (6) Multi-campus management (Basic 1 campus, Pro 2), (7) A full Urdu interface with native Urdu name support, (8) PKR pricing with local billing.

Is Skoo better than using Excel or WhatsApp for school management?

Yes. Skoo replaces Excel spreadsheets, WhatsApp groups, and paper registers with a single integrated platform. Fee collection that took hours of manual work is automated. Attendance that required manual roll-call is done in moments with QR codes. Parent communication that required individual WhatsApp messages is sent in bulk in one click. All data is backed up, searchable, and accessible from anywhere.

Which cities in Pakistan does Skoo serve?

Skoo is a web and mobile platform accessible from anywhere in Pakistan. It currently serves schools in Abbottabad, Lahore, Karachi, Islamabad, Rawalpindi, Peshawar, and other cities across KPK and Punjab. Being cloud-based, Skoo can be set up for any school in Pakistan within the same day.

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